Frequently Asked Questions

Momento Pro is a premium printing service that allows you to transform your photos into professionally printed, personalised coffee-table books, diaries, calendars or greeting cards. All our products are handcrafted and pass through various quality checks before despatch. 

 

Our product range, pricing and production turnaround times are designed to give you the speed and flexibility you require in a printing service, and we also offer custom branding and unique decorative finishes that will allow you to 'create' a product unique to your style and customer needs.

 

Momento Pro combines the best of digital print technology, experience binding and finishing craftsmanship and superior customer service to provide you with a one-stop solution for your photobook and photo-product printing needs.

 

You can use our free software, or your preferred design software with Momento Pro's PDF specifications, to create your file, then submit it for printing and manufacture in our state-of-the-art production facility.

 

Premium quality colour and print reproduction are essential to our service.  We calibrate our HP Indigo 5500 regularly throughout the day to ensure maximum performance, and ICC colour profiles are available should you wish to soft-proof your file prior to submission.

 

Please call our customer service team for a personal introduction to the service, and keep reading to learn about the ease and extent of the Momento Pro software.

 

Project is the term we use to describe any product you can design in the Momento Pro software i.e. a photobook, a diary, a calendar or a card.

 

Using the Momento Pro service is this easy:

1. Step 1: Download our free design software (PC & Mac)
2. Step 2: Design your project
3. Step 3: Upload your file & order

Note: More details are available in Software Help.

 

You can use Momento Pro's free design software or your preferred design software with Momento Pro's PDF specifications.  Should you choose to use the Momento Pro software, we recommend you read the Software Help for full details about the software features and functionality.  You will find it an invaluable resource.

 

Yes. As a member of Momento Pro, you can create your design in the Momento Pro software or your preferred graphics software i.e. Photoshop, InDesign, PhotoJunction or other packages.  You must supply your finished file for printing by Momento Pro as a PDF. to our specifications. For further information, log in and visit our Resources page.

 

The Auto-Enhance tool analyses the digital data for your selected photo or photos and adjusts the colour, contrast, sharpness and brightness, with the aim of improving the printed product.  If a group of photos is selected, the adjusted settings will be averaged to suit the whole group rather than each individual image.

You can make the Auto-Enhance a default setting so that it is automatically applied to all images in a project, but if colour is of major concern, we suggest you apply the tool to individual images, carefully assessing the affect on each image before approving the adjustment.  Remember that as an automated tool Auto-Enhance may not produce the desired affect on all images, especially dark, over-exposed, scanned or sepia images.

 

The Auto-Enhance tool is designed for maximum performance on unaltered images so if you have adjusted your images in non-Momento Pro software, the Auto-Enhance tool may produce a negative colour effects.

 

No. Files generated by the Momento Pro software can only be printed by Momento Pro.

 

Momento Pro photobooks are stitched and hand-bound hardcover books that are produced to superior quality specifications. We offer nine sizes, 35+ cover materials and various finishing options including custom emboss stamps, dust-jackets and presentation boxes. Photobooks can have a minimum of 10 printed pages (5 sheets) or a maximum of 150 pages (75 sheets) with up to 24 photos per page.  See below and visit the Photobooks product page for full details.

 

Momento Pro photobooks come in nine different formats based on three shapes (Landscape, Portrait, Square) each available in three sizes (Grand, Regular, Small).

 

Formats (mm)	Grand	Regular	Small
Landscape	420 x 297	297 x 210	210 x 148
Portrait	297 x 420	210 x 297	148 x 210
Square	297 x 297	210 X 210	148 X 148

There are 8 premium page stocks available for use in your photobooks.  The paper stock is selected during the ordering process.

 

Paper stock	Weight (gsm)
Satin	170 gsm
Satin	250 gsm
Gloss	170 gsm
Gloss	250 gsm
Art	140 gsm
Matte Ultra White	216 gsm
Lay-flat Satin	300 gsm
Lay-flat Gloss	300 gsm

 

Note: A Page Stock Swatch can be ordered free of charge via the Extras page.

 

Please visit the Extras product page or Sign In and click on Extras in the menu bar.

 

The number of pages you can have in a photobook depends on the size and paper stock you choose.  The software allows a minimum of 10 pages (5 sheets) and maximum of 200 pages (100 sheets) but below are our recommended page/sheet limits for each paper stock, that will maximise the life of your photobook.

 

Paper stock	Weight (gsm)	Page Limit	Sheet Limit
Satin	170 gsm	200 pages	100 sheets
Satin	250 gsm	150 pages	75 sheets
Gloss	170 gsm	200 pages	100 sheets
Gloss	250 gsm	150 pages	75 sheets
Art	140 gsm	200 pages	100 sheets
Matte Ultra White	216 gsm	120 pages	60 sheets
Lay-flat Satin	300 gsm	120 pages	60 sheets
Lay-flat Gloss	300 gsm	120 pages	60 sheets

 

Unlike all other page stock options, lay-flat pages are a thicker 300gsm weight and are designed to sit perfectly flat like a traditional album. Please note that Lay-flat pages are only available in Grand Square, Grand Portrait, Regular Square, Regular Portrait and Regular Landscape sizes.

 

No, if you use the Momento Pro software and choose Lay-flat Photobook when starting your project. The software automatically allows for a smaller gutter.

Yes, if you use non-Momento Pro software. See PDF specifications for details on smaller gutter dimensions.

 

Prestige binding differs to our standard binding as it uses extra thick board with bevelled edges resulting in a substantially heavier weight and thicker hardcover. Note: Prestige binding is available in Grand sizes only. There are some restrictions with suitable cover materials and they are not available with printed hardcovers or dust-jackets.

 

Prestige Mount binding uses the same heavyweight hardcover of a Prestige bound photobook, but has an additional aluminium plate feature.  The design you create for your Cover is laser-printed on to an aluminium plate then inset in to Prestige hardcover. Note: Prestige and Prestige Mount are available in Grand sizes only. There are some restrictions with suitable cover materials and they are not available with printed hardcovers or dust-jackets.

 

Design your cover with a full bleed image cover of the same shape as the book you are designing.  So if you are creating a Prestige Mount design for a Portrait book, design a full bleed Portrait page.  DO NOT create your design by centring an image in the centre of a page and surrounding it with white (or any other colour).  We use the whole page image for the aluminium plate.

 

There are over 40 cover materials that we’ve sorted in to 7 different ranges:

• Genuine Leather:  Luxurious Moroccan leather hide
• Deluxe:  Soft materials in classic black and rich metallics
• Fusion:  Two-toned natural linen
• Linen:  Neutral and vivid weaves
• Premium:  Metallic and patterned designer papers
• Classic:  Buckram fabric similar to library book covers
• Printed:  Your design in a matte or gloss finish
• Dust-jacket:  Optional extra to wrap around the hardcover

Note: A Cover Material Swatch can be ordered free of charge via the Extras page.

 

Please visit the Extras product page or Sign In and click on Extras in the menu bar.

 

The dust-jacket is an optional extra you can add to your photobook. It is a cover sleeve that can wrap around the hardcover for decorative and protective purposes. The design printed on your dust-jacket is the design you created in Cover View in the software. Dust-jackets are printed on 270gsm paper stock and finished with your choice of matte or gloss laminate.

 

Your design is printed on to adhesive paper, finished with a matte or gloss laminate then wrapped around the hardcover of your book.

 

You can purchase a personalised version of the Momento Pro software that automatically export any project created in the software with your company logo (or other image of your choice) visible on the back cover (or other location of your choice).  For example, you can opt to have your logo always appear on the centre, base of your back cover or on the back of any greeting or promo card.  

Custom Branded Software is a one off cost of $100 and for details on how to order, visit the Extras page.  You will be asked to upload your logo file in PNG format, select 1 of 9 locations for printing your logo.  We will then create your personalised software and make it available for download and installation from Your Home page.

 

No, not in the Momento Pro software, although we do plan to make this feature available in the future.  If you have ordered Branded Software however, your logo will always appear on the back of your dust-jacket or printed hardcover.  To order Branded Software visit the Extras page.

Yes, if you use non-Momento Pro software with Momento Pro's cover templates and specifications, available for Photoshop and InDesign.

 

During the ordering process you can choose to stamp the title of your photobook on to the bottom right of the hardcover, in gold, silver, clear, metallic red or black foil. Title embossing is not available with Fusion or Linen hardcovers or Metallic and Pearl Lace from the Premium range.

 

You can purchase a Custom Emboss Stamp of your company logo or other artwork, that you can stamp on to the hardcover of any photobook.  During the ordering process you can choose the colour and location of your stamp. Colour options include gold, silver, clear, metallic red or black foil and the location options include the front cover (centred) or the back cover (centred at the base).  Visit the Extras page for details on costs and how to order a Custom Emboss Stamp. Custom embossing is not available with Fusion or Linen hardcovers or Metallic and Pearl Lace from the Premium range.

 

We have created a series of beautifully designed images that can be stamped on to the centre of a hardcover photobook or diary, in gold, silver, clear, metallic red or black foil. The current designs include: Baby Boy, Baby Girl, Baby Feet, ABC blocks, Our Wedding Day, Hearts, Flowers and a classic Pattern. Designer embossing is not available with Fusion or Linen hardcovers or Metallic and Pearl Lace from the Premium range.

 

No, currently we do not emboss on to printed hardcovers, dust-jackets or cover materials with a wide weave or distinct pattern including: Fusion, Linen, or Metallic or Pearl Lace from the Premium range.

 

End pages are the sheets of paper that line the inside of the hardcover and create the first and last sheet in your photobook or hardcover diary. You can choose between white, black, silver, pearl, gunmetal, Chilli (red), Plum (aubergine) and Chocolate (brown) end pages when ordering.

 

A Frosted Fly Page is an optional, decorative page, that is inserted after the front end page and before the first page of your book. The paper stock is lightly transparent, and is designed to stylishly reveal the first page of your book. Frosted Fly Pages are not available with Regular size books with Lay-flat pages.

Momento Pro diaries are available with hardcover or spiral binding. They look similar to premium diaries you can buy in gift shops or bookstores but they’re personalised with your favourite photos and text. Hardcover diaries can be bound with one of our 37 cover materials, while spiral diaries are bound with silver wire on the left edge, a sturdy laminated cover of your design on the front, and a plain laminated cover on the back. The diary page layout is one week per page, a 12 month timeframe and you choose the start date.  See our Diaries product page for more.

 

Momento Pro diaries are available in Small (148mm W x 210mm H) and Regular (210mm W x 297mm H) sizes, in Portrait orientation only.

 

Diary pages are digitally printed on a 160gsm paper stock that is easy to write on. Spiral bound diary covers are printed on sturdy satin 350gsm stock and laminated for extra durability.

Momento Pro calendars look just like a premium quality calendar you can buy in a newsagent or retail store but it features your own favourite photos and text. The calendar is in portrait orientation and the calendar pages can feature a photo at the top with the monthly date grid below. The Momento Pro software includes six Calendar Styles to choose from, to which you can add photos, embellishments and text to the squares of the grid as well as the feature area at the head of the page. You can also choose and whether it will be a 12 or 18 month calendar. The gloss laminated cover features a print of your design, and the calendar pages are spiral bound along the top edge with metallic wire and a hook for hanging. Visit the Calendars page for more details.

 

Momento Pro Calendars are available in one large size only (270mm W x 383mm H).

 

The calendar pages are digitally printed on a satin 250gsm paper stock. The front and back covers are printed on a 350gsm paper stock and are finished with a gloss laminate for durability.

A Momento Pro greeting card looks just like a professionally produced card you would buy in a newsagent or bookstore, but it’s personalised with your own text and photos. You can create a design for the cover and both inside panels. Cards are available in packs of 1, 5, 10, 20, 50, 100 and 200 and come with a complementary premium envelope. See the Cards product page for more details. Note: We suggest you use a light background colour for your card as this looks best along the fold of the card.

 

Greeting cards are available in 9 different formats. There are three shapes (Landscape, Portrait, Square) each available in three sizes (Jumbo, Regular and Small).

 

Format (mm)	Jumbo	Regular	Small
Landscape	297 x 210	174 x 123	119 x 84
Portrait	210 x 297	123 x 174	84 x 119
Square	210 x 210	123 x 123	84 x 84

Greeting cards are digitally printed on to high quality 350gsm Matte or 250gsm Art paper stock.

A Momento Pro promo card looks is a double-sided printed card, like a postcard, but it’s personalised with your own text and photos. They are great for promotional offers, gift vouchers, invitations, pricelists, contemporary thank you cards or even oversized business cards. You can create a design for the front and the back side. Promo cards are available in packs of 20, 50, 100, 250, 500, 1000 and 2000. See the Cards product page for more details.

 

Momento Promo cards are available in 4 different formats - Landscape/Portrait and Square, each available in Large and Regular size.

 

Format (mm)	Large	Regular
Landscape/Portrait	210 x 148	148 x 105
Square	148 x 148	105 x 105

Momento Pro Promo cards are digitally printed on to high quality 350gsm Satin/Satin or Gloss/Satin (Front/Back) paper stock.

JPEG (.jpg), PNG (.png) or TIFF (.tif) files in Adobe RGB colour space. Note: CMYK colour space is not supported.

 

We suggest files be stored in a single folder or sub-folders. All files stored on CD, DVD or any other external device must be copied to a folder on the computer's hard disk or the software will not work efficiently, and may have problems re-opening project files.

 

There are actually four file formats associated with the Momento Pro software:

1. MBK or Working file: the file you create and open in the software. It has a .MBK at the end of the filename i.e. Birthday.mbk
2. MBF or Master file: the file created when you click the Export button, and you send to Momento Pro for printing i.e. Birthday MASTER.mbf
3. PDF or Preview file: a file created during the Export process, for you to proof your design before printing i.e. Birthday PREVIEW.pdf
4. BAK or Backup file: only required if there are issues with your MBK, please contact Momento Pro if this is the case.

 

This happens when photos or the book file have been moved from the folder they were stored in when you added them to your project, or if they have been stored on an external hard drive. Because you have moved the files the software can no longer find them or load them in to the software. The software will open a Browse Box for you to search and select the folder the images are now saved in. You will only need to find one image for each folder that you have moved and the software will automatically locate the rest. To avoid this issue you must copy all your photo files off CDs, DVDs, USB memory sticks and external hard drives or before you start your project.

 

• File size: 2000 x 1500 pixels minimum
• Dots per inch: 300 DPI or greater if you want to enlarge a photo or make it fill the whole page
• File format: Save the file as a JPG with a minimum quality setting of 8
• Colour space: Adobe RGB colour space (if this is option is available with your scanner)

 

No, but visit the Momento Pro Service Directory to search and find scanning services in your area.

 

• Use the Despeckle or Dust & Scratches tools in the Filter > Noise menu to remove dust visible in the scan
• Use the Brightness/Contrast tool in the Enhance menu to lighten or darken your image
• Use the Red Eye Brush tool in the Tools bar to remove red eyes

Momento Pro has created hundreds of decorative graphics such as background colours, frames, borders, letters and embellishments that can be easily added to your design.

 

Go to the Updater Panel to browse nearly 50 packages of pre-designed frames, backgrounds, templates and embellishments. Each package has a descriptive name such as Sloppy Borders, Bright Solid Backgrounds, Templates 1 and Baby Girl. Select your preferred package(s) and click the Install Now button to start the download. When the download is complete the content will appear in the appropriate Content Panel.

 

All the Momento Pro content is accessible from the Content Panel and its interchangeable Backgrounds, Frames, Embellishments and Layouts panels. You will find the Themed Quickbooks in the Layouts Panel and individual page decorations in the Embellishments Panel.  Please visit the Software Help section for more details.

Momento Pro does not have a design service but we do have a Service Directory listing other professionals who can assist you with design, scanning, retouching and other services, at an additional charge. Their charges will vary depending on your requirements.  Please visit Software Help for all the information you need to know about designing your project.

 

Visit the Momento Pro Service Directory to find a list of professionals who can help with your design.  Or to become a member of the Service Directory click here.

 

We limit the number of photos per page to 24 photos to ensure that the Momento Pro software runs efficiently.

 

 

No. You can not change a project from a Square to Landscape orientation midway through your design. In order to change the shape of your project you need to start a new project.

 

Yes. You can change the size your project by following these steps:

• Go to the Page Menu at the top of the screen
• Select Size
• Select the size you wish to use (Grand, Regular, Small)

Note: You will need to re-export this file for this to create a new MBF in your preferred size.

 

No. Currently there is no way to convert two separate projects in to a single project, but we’ll keep working on it!

 

The first page you design in the Momento Pro software will print on to the first right hand page in your photobook or diary. To its left will be a blank white page. The first double page spread will show Page 2 on the left and Page 3 on the right.

 

Yes, but it can be bit tricky and time-consuming and only one of you will be able to work on this file at a time! The easiest way is to have them send you their photos and text so you can add them to the project. Alternatively you will need to copy the project file and all related photo files to your friend’s computer using exactly the same folders and file structure you used on your computer, and vice versa if they send it back to you for editing. You can preview each other's work by emailing the PDF Preview or by using the Send To Friend tool to view the Online Preview.

You can only include photos, images, text or any other content owned or copyright cleared by you.

 

Copyright in any content belongs to the person who took the photograph, the person who created the image or with the publisher who commissioned the artwork. Photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in a Momento Pro design.

 

Momento Pro is a printing service not a publishing company. Momento Pro does not own copyright of any files or their contents that are submitted by our customers.

There are a number of ways you can send us your Master File for printing:

1. Uploading a file via Momento Pro’s software
2. Uploading a file via the Momento Pro website
3. Mailing us your file on a CD or DVD
4. Using our You Send It link (only if the above options do not work)

 

1. Open the software
2. Go to the Uploader Panel
3. Enter your Momento Pro sign in details
4. Browse and select your MBF file
5. Click the Start Upload button
6. When complete, Sign In to the website to order

 

1. Sign In to www.momentopro.com.au
2. Go to Your Home > Upload
3. Click Uploader button
4. Browse and select your MBF file
5. Click Open button
6. Click Send button to start the upload

7. When complete, view and order your file via your Projects page

Note: If a problem occurs, repeat and choose the Alternative Uploader instead. If problems persist please contact our customer service team.

 

Upload issues and errors may occur due to firewalls or with files larger than 200MB. In this case you can submit the file via our You Send It link and we’ll upload the file for you. Note: Files are uploaded during office hours and may take a day to process. We will send an email to confirm when your file is ready to order.

 

1. This option is only available when you are unable to upload your file any other way

2. Go to www.momentopro.com.au/ysi

3. Type in the required details

4. Browse your computer to find and select your MBF file

5. Click the Send It button

Note: Files are manually uploaded during office hours and may take a few hours to process. When the upload is complete we will send you an email to confirm that the file is ready to order.

 

For those without broadband internet you can send us your MBF file by burning it to a CD or DVD and mailing it to:

Momento Pro Uploads
PO Box 140
Strawberry Hills NSW 2012

When we receive your mail, we will upload the file for you and send an email confirming that it is ready to order. Note: Please label your disc clearly with your name, email address and phone number. Tip: Double check that you have copied the MBF file to the disc not your MBK or PDF Preview file.

 

All files that have been uploaded and ordered will be kept on our servers indefinitely so you can reorder the file at any time for an archive retrieval fee of $15.00. Files that are uploaded but not ordered within 90 will be deleted from our servers. Note: Momento Pro does not provide a full file archive service. We maintain a copy of your files for your convenience only. We do not guarantee permanent storage or availability of your files and recommend you keep a backup copy of all your individual photo files and Momento Pro files.

The Momento Pro website includes pages that are available to everyone and pages that are exclusively available to you. These pages hold all your personal information, your project files and order details, and can only be accessed by signing in. Below is a summary of what you’ll find when you get there.

 

 

The main menu on the Momento Pro website will link you to these pages:

1. Gallery: be inspired by the creative designs you can experience as Online Previews
2. Products: for all you need to know about photobooks, calendars, diaries and cards
3. How To: an essential read to learn about the software and designing your projects
4. Downloads: visit to download the free Momento Pro software and any updates
5. About Us: be enlightened about our processes, our team, our awards and enviro policy
6. Sign In: Sign In to access Your Home, your uploads, your orders, your profile and more

 

1. Click the Sign In tab on the far right of the main menu
2. Enter the Email and Password you used when you registered to become a member of Momento Pro
3. Click the Sign In button
4. You will be redirected to Your Home

 

Check that you haven’t made a typing error and if you still can’t sign in click the Forgot Your Password button to recover your password. Your password will be emailed to the address you used when you registered to become a member of Momento Pro.

 

Momento Pro Reseller Program

Membership to Momento Pro is by approval only.  To Click the Sign In tab on the main menu of the Momento Pro website, then the Register Now button. This will direct you to the Registration page where we collect a few contact details and you confirm the email address and password you will use to sign in to the website for all your future visits. You need to agree to the Momento Pro Member Terms and Conditions before you can complete the registration.

Managing your Files & Orders

Your Home is your private home page on the Momento Pro website that is only accessible after you sign in. From Your Home you can: upload and access all your files; view and share your online previews; place an order; review your shopping cart; see your past orders; print a Tax Invoice/Receipt; change your contact details and more. Keep reading to find out more.

 

The Your Home sub-menu links you to:

1. Upload
2. Projects
3. Cart
4. Orders
5. Profile

 

This is where you can upload a Master File to Momento Pro for printing by clicking on the Uploader link. You can also print a form to complete and send with your Master File if you are sending it to us by mail. See the Upload a File section for more details.

 

This is an important page of the Momento Pro website as it stores all of the projects you have uploaded, ready for you to preview, order, delete or share by clicking on the relevant button. The projects are listed in chronological order with the most recent appearing at the top of the list. The details of your project are noted, including the project type, the date of upload, the number of pages, the number of copies you have purchased and who the copyright owner is.

 

Every project listed on the Projects web page has a Preview button associated with it. By clicking on the Preview button, you can see an interactive preview version of your project that you can flick through page by page. We call this the Online Preview. The Online Preview is not an accurate representation of your file though.  For the most accurate representation you should proof your PDF Preview. See the Sharing Your Projects section for details on how your can share your previews with your family and friends. Note: You must have Adobe Flash installed to see your Online Preview. Download Adobe Flash here.

 

The Cart displays any partial orders. Items in your Cart are not ordered until Checkout is completed.

 

This is another important page of the Momento Pro website as it stores the details of all your current and past orders. It displays your orders in a list, with the most recent appearing at the top of the page, and unpaid orders first. In addition to the cost of the order, the order number, product type, size and shape, and your cover choices are noted. From here you can pay, print an invoice or cancel unpaid orders.

 

Visit the Profile page to view or edit your registered email address, contact or address details.

See our Pricing page for full details.

 

There are no limits on the number of prints you can order. You can order a single copy or 500+ copies. See the Pricing page for details on discounts and contact our customer service team for bulk order quotes.

 

Discounts are available when you order more than one copy, or more than one item in an order, but please see our Pricing page for details.  Note: Volume discounts do not apply to greeting cards.

 

Assuming you have signed in to the Momento Pro website, go to the Projects page, select the project you’d like to order and click the Order button. You will then need to make a number of choices dependent on the product you are ordering. When you are happy with your order, click the Add to Cart button and the order will appear in your Cart.

 

To add more than one project to an existing cart, click on the Projects button instead of the Proceed to Checkout button.

 

• Quantity
• Size
• Hardcover material
• Dust-jacket or no dust-jacket
• End page colour

• Embossing colour and location

 

When ordering a greeting card you need to choose the size, the pack size (1, 5, 10, 20, 50, 100 and 200) and the number of packs.

 

When ordering a diary you need to choose the size and the binding type (hardcover or spiral).

 

The Cart lists any orders you have placed but have not yet paid for. You can add multiple projects to your Cart. Items in your Cart are not ordered until Checkout is completed, and should you wish to sign out your Cart will be saved ready to access next time you sign in. When you have finished placing all your orders, click the Proceed To Checkout button.

 

The Checkout is where you can review all the items you have ordered and enter your preferred delivery option plus delivery details. You must agree with the Terms and Conditions, and confirm that you have checked all the pages of your PDF Preview before proceeding to the Payment screen.

 

There are four options when paying for your Momento order:

• Online: Pay with your Visa, Mastercard or PayPal account via our secure payment facility
• Phone: Print the Phone & Fax Form then call us to pay with your Visa or Mastercard
• Fax: Print, complete and sign the Phone & Fax Form then fax it Momento Pro

 

The charge will appear on your credit card as Momento Pro Pty Ltd.

 

A Tax Invoice/Receipt is always available with your order details. Go to the Orders page and use the Print Invoice button next to the selected order.

 

No. Production begins immediately after submitting an order therefore cancellations cannot be made and orders cannot be refunded. Please contact our customer service team if you have any queries.

 

Replacements will only be made for products that are defective due to manufacture, and the defective product is returned to us within 14 days of receipt. We will analyse the product and contact you to discuss the next step. Should you believe that your order is faulty due to manufacture please email us at service@momentopro.com.au or call on 1300 799 764 during business hours.

 

Files with customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced or cancelled once ordered. You are therefore required to carefully proof the PDF Preview file before submitting your project. All images and text will be printed as they appear in the PDF Preview.

 

No, not at this stage.  We suggest you check the spelling in Microsoft Word (or similar) before pasting in to Notepad (to remove any 'hidden' Microsoft formatting errors) then the Momento software.  Note: We have a spell-checker on our Wishlist for future functionality and will keep you posted.

 

Please call our friendly customer service team and talk to them about what’s happened. Customer service will advise you on the next best step.

Momento Pro products are all printed and manufactured in our state-of-the-art production facility in Sydney. To find out all about our great production team and the environmental policy that drives our processes, visit About Us.

 

Yes, we have a showroom where you can see, touch and experience all our products first-hand.  The showroom is only open for scheduled appointments so please contact our friendly customer service team to arrange a suitable time.

 

We use a HP Indigo 5500 digital offset printer to print all our photobook, diary and calendar pages, our greeting cards, plus the covers for our spiral books and diaries. HP Indigo printers are currently the international benchmark for printing photobooks and other photo products. Momento Pro’s HP Indigo print operator is the most experienced in the country.

 

Momento Pro uses high quality digital offset print technology rather than traditional photographic printing processes. Digital offset printing combines the best of traditional photographic print processes, traditional offset book printing processes and the versatility of digital technology to provide high quality prints at an affordable cost. To ensure optimum print results, we run tests and maintenance checks every few hours, we print a colour swatch with every print, and run every print by our quality assurance team.

 

We print all our covers and dust-jackets on high quality, wide format inkjet printers, on to premium photo satin stock.

 

Momento Pro products are digitally printed on to high quality paper stocks that are rated as archival according to standard ISO-9706. The paper manufacturers estimate a lifetime of 105 years. We warrant no responsibility for the longevity of your Momento Pro photobook but recommend you store it in a dry place out of direct or ultraviolet light and avoid bending the cover beyond its natural limits.  We also provide Care Instructions with every order to ensure you enjoy your Momento Pro product for many years to come.

 

Momento Pro uses paper sourced from FSC (Forestry Stewardship Council) certified sources. Please see our Environmental Policy here.

 

The inks used are guaranteed by the supplier to not fade for 50 years when not exposed to harsh or ultra-violet light for extended periods of time.

 

Colour & Quality Assurance

High quality colour reproduction is our primary objective and has defined our software and workflow processes. Momento Pro does not manually adjust the colours during the printing process, instead, we provide ICC colour profiles for soft-proofing and an Auto-Enhance tool in the Momento Pro software.

 

The colours in your Momento Pro print may differ to the colours you see onscreen if the monitor is not calibrated.  It is common for the colour and contrast settings of a computer monitor to change over time therefore we cannot guarantee that the colour and contrast you see in your Momento Pro file onscreen will be exactly the same as your printed version. To ensure colour accuracy we recommend you calibrate your monitor regularly, and install the Momento Pro colour profiles so you can soft-proof your files in Photoshop prior to submission

 

The colour in your Momento Pro print may differ from the colour in a photographic print of the same image because photo labs can manually adjust colour and contrast settings during their printing process. We do not manually adjust any image.

 

1. Calibrate your monitor regularly
2. Be aware of what colour space you are working in and always “embed profile” when saving your images. We recommend working in AdobeRGB (1998).
3. Soft proof your images using our ICC printer profiles so that you are familiar with the effect of the printer and the specific paper stock on your images and can edit accordingly where necessary.

 

ICC profiles and colour management are a complex topic. Please visit the Colour Management page for details.

 

Yes.  Every print and page undergoes quality assurance review by our experienced QA staff before moving through for binding or finishing. The finished product also undergoes strict quality assurance checks to ensure that no damage was experienced in the manufacturing process.

 

No. We do not check files for typographical, alignment or any other design errors. Files are only checked for Momento Pro generated print or manufacturing issues. You must proof your file prior to submission.  See Cancellation Policy for more details.

Production time refers to the time to physically manufacture your order.  Delivery time refers to the time for your order to get to you once it has left Momento Pro.  There are various Production and Delivery options for you to choose from, that will influence the cost and time for you to receive your order. You must add the Delivery time to the Production time. to calculate the time to receive your order.  See the tables below for details.

 

Momento Pro offers two production options:

1. Standard Production
2. Priority Production: incurs a 100% priority charge on the total cost of your order (excluding delivery) and is not available for all products.

Note: Production times starts after we receive your order payment.

 

Order Type	Standard Production Time	Priority Production Time
Photobooks	up to 21 days	up to 10 days
Spiral books	up to 10 days	up to 7 days
Cards & Calendars	up to 7 days	not available

 

Momento Pro offers four delivery options:

1. Australia Post Standard Post
2. Australia Post Express Post
3. Courier (AAE Courier for ex-Sydney addresses, TWT for Sydney addresses)
4. Collect from Momento Pro

Note: Delivery is available for Australian addresses only.

 

Your choice will influence the cost and delivery time for your order, as outlined in the tables below.  The estimated delivery times have been provided by each service provider, and the prices are based on minimum order sizes. The final delivery cost for your order is shown at Checkout and depending on your order size, may differ from these prices. Note: Delivery is available for Australian addresses only.

 

Photobooks, Diaries & Calendars	Estimated Delivery Time		Minimum Cost
Standard Post	up to 5 business days		$8.00
Express Post **	overnight (depending on location)		$12.00
Overnight Courier (fully trackable)	same day (Syd) or overnight (ex-Syd)		$20.00
Collect from Momento	Sydney only (10am-12pm or 2-4pm)		$0.00
Greeting Cards Standard Post Express Post ** Overnight Courier (fully trackable) Collect from Momento	Estimated Delivery Time up to 5 business days overnight (depending on location) same day (Syd) or overnight (ex-Syd)    Sydney only (10am-12pm or 2-4pm)		Minimum Cost $4.00 $7.00 $20.00 $0.00

** Note: To confirm whether your postcode is part of the Express Post network, please click here.

 

Should you not be available to receive Express Post or AAE courier deliveries, a Parcel Notice will be left. The parcel can be collected at the nominated Australia Post Office.

 

Momento Pro will deliver orders according to the Shipping Details entered in the online order form. Delivery details include: Production option, Delivery option and Delivery Address.

 

We include an unbranded care slip in every books that lists some simple care instructions to ensure the maximum life for the book.

 

Dust-jackets can be wiped clean with a damp cloth. Do not use solvents, abrasive cleaning products or sharp objects, as they may damage the surface.

You can send an unbranded Online Preview to your client by clicking the Invite button next to any project on your Projects page. Enter the recipient email addresses and a personalised message and an email invitation will be sent to them with a link to view the Online Preview on an unbranded web page.  In keeping with Anti-Spam and Privacy laws you must grant permission to Momento Pro to send this email on your behalf by ticking the check box.  Note: Recipient details will not be recorded or stored by Momento Pro.

 

1. Sign In to the Momento Pro website
2. Go to Projects
3. Click on the Website button next to the book you want to display
4. Copy and paste the HTML code in to your website or blog

 

The Momento Facebook App allows you to present a Momento Online Preview on your Facebook page via these steps:

1. Sign in to the Momento Pro website and Facebook
2. Go to your Projects page on the Momento Pro website
3. Click the Facebook icon associated with your project
4. The Facebook page will appear
5. If Facebook already has access to Momento your Online Preview will appear

 

1. Sign in to Facebook

2. Go to the Account tab (top right)

3. Select Application Settings from the list

4. The Applications Settings window will appear

5. Click on Edit Settings next to the Momento Australia listing

6. The Edit Momento Australia Settings box will open

7. Click Add Box

8. Click Add Tab

9. Set your preferred Privacy setting from the drop down menu

10. Click the Bookmark tab at the top of the box

11. Tick the Bookmark Momento Australia check box

12. Click OK

13. The box will disappear and you can return to Facebook home page

 

Assuming you have completed the steps above you can access your Online Preview two ways:

1. Click on the Momento Australia icon in the left menu

2. Click on the Momento tab at to top of the page