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The products
The software
Creating a design
Printing
Ordering
Momento Pro's Policies
The software and products
What does a Momento photobook look like?
Momento photobooks pages are A4 landscape sized (297 x 210mm) and when bound the book is 304 x 217mm. They are individually hand-stitched and bound in a linen hardcover and come wrapped in a protective cover sleeve of your own design. There is a range of colours to choose from.
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What kind of paper stock is used and how long will it last?
Momento photobooks are digitally printed onto high-quality 170 gram satin stock which is rated as archival according to standard ISO-9706. The inks used are guaranteed not to fade for 50 years when not exposed to harsh or ultraviolet light for extended periods of time.
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How many pages can I have?
The software allows for a minimum of 10 pages (5 sheets) and a maximum of 150 pages (75 sheets).
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How many photos can I include on a page?
To ensure that the Momento software runs efficiently, we have limited the number of photos per page to 24 photos.
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The software
What computer set up do I need to run the software?
- Windows 98SE or greater
- Pentium III or better
- 256 MB or more memory
- a minimum screen setting of 1024 x 768
- a broadband internet connection or a CD burner
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How does the software work?
For all details on Momento Pro's free composition software please see the Software page.
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What is the Aesthetic Composition Engine (ACE)?
The Aesthetic Composition Engine (ACE) is the most powerful and useful part of the Momento software, that automatically turns your photos in to to great looking photo-page designs.
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What are the Sort, Layout, Cover and Finish modes?
Momento Pro's composition software has four different design modes that easily guide the user through the design process:
- Sort mode: for ordering your photos and setting the size
- Layout mode: a full page view for adjusting the design
- Cover mode: for creating your cover sleeve design
- Finish mode: for creating a preview and file to send to for print
For full details on Momento Pro's free composition software see the Software page.
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How do I create my cover art?
You can create your own unique cover design in the Momento software's Cover mode, or you can contact us at service@momentopro.com.au to have a professional designer to create you a truly exclusive professional design.
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What kind of file does the software create?
The Momento software creates three different files:
- the MBK file is the work file which is opened each time you update your design.
- the MBF file is your Master Book File created in Finish Mode, and is the file sent to Momento Pro for printing. The file is a proprietary locked file and can only be opened by Momento Pro.
- a PDF file is created in Finish Mode to allow you to preview and proof your design. The PDF can be printed on your home printer, and will be printed with a watermark.
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Creating a design
What do I need?
- Momento Pro's free software
- Windows 98SE or greater
- Pentium III or better
- or a Macintosh running VirtualPC
- a minimum screen setting of 1024 x 768
- digital images as JPG, TIFF or PNG files on your hard disk (CMYK is not supported)
- a broadband internet connection or a CD burner
- Adobe Acrobat Reader to view your Preview file
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Can I leave my photo files on CD?
No. Momento software will not work efficiently if your photo files are kept on CD. Before starting, you should copy your files into a convenient location on your computer's hard-disc. We recommend using the "My Pictures" folder in "My Documents" for this purpose.
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Can Momento Pro create a design for me?
Momento software is easy to use and general design tips are always available on our Tips & Tricks page, but our directory lists professional designers who are also available to create a design for you at an additional charge. The design charge varies and is dependent on the number of photos and your scanning, retouching or layout requirements.
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What can I include in a design?
- only images, text or content owned or copyright cleared by you
- JPG (JPEG), TIFF or PNG (with transparency) formatted images (CMYK is not supported)
- text as captions, headings and paragraphs
- a maximum of 24 images per page
- a minimum of 10 pages (5 sheets)
- a maximum of 150 pages (75 sheets)
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Who owns copyright?
You must have the necessary rights for all content included in your upload. Momento is a personalised printing service, not a publishing company and does not own copyright in any of the file or their contents. Copyright in the content lies with the person who created the image or took the photograph, and photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in a Momento design. For further information on copyright visit the Copyright Council of Australia or the ArtsLaw Centre of Australia.
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Can friends preview my uploads online?
Yes, your invited guests can preview your uploads at the Momento website. The Your Upoads page lists all your current and archived files and provides an option to 'invite a friend' to view your upload at a private web page on the Momento site. Your guest's name and email details are entered by you and are not recorded by Momento Pro, this ensures that all Anti-Spam and Privacy laws are met, and ensures that only you and your guests have access to your uploads online.
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Printing
Who prints the products?
Momento photobooks can only be printed and bound by Momento Pro's professional printers. The Master Book File which you send to Momento Pro is a proprietary file which can only be unlocked by us for printing. A water-marked version of your export can however be printed on your home printer for previewing purposes only.
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How do I send my file to Momento Pro for printing?
To send your Master Book File to us via a broadband internet connection, log in to the Momento website and use the Your Upoads menu to upload the file. Uploading may take five minutes for a small file or up to one hour for a large file.
To send your Master Book File to us via post, copy your Master Book File file to a CD or DVD using your computer's CD writing software, label it clearly with your name and email address, then mail it to:
Momento Orders
PO Box 140
Strawberry HillsNSW2012
Australia
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How long does it take to upload?
The time taken to upload a Master Book File to Momento Pro will vary depending on file size, the time of day and the speed of your broadband connection. If the average size of a page is 1MB, and the average size of a Master Book File is 40MB, it may take five minutes to upload a small file and one hour to upload a large file. Please be patient and wait for the Upload Success screen before moving on.
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Ordering
How do I order my prints?
To order prints you need to send us your Master Book File by uploading it to the Momento website or sending it to us on CDR. We will send an email confirmation of receipt and you can then log in to the Momento website and visit the Your Upoads menu to preview and order.
Your Upoads lists all your current and archived files, with options to order, delete or invite friends to view your uploads. To order, you are required to fill in an order form with your colour cover preference, the number of copies you would like printed and your credit card details.
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How many copies can I order?
There are no limits on the number of prints you can order. You can order a single copy or 500+ copies, and discounts are given on volume orders of two or more. See our Pricing page for more details.
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How much do Momento products cost?
Momento photobooks are A$105 plus A$1 per page including GST, and discounts are given on volume orders of two or more. Delivery and professional design are separate and additional charges. Please see our Pricing page for more details.
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What payment methods do you accept?
The Momento website is set up for easy and secure credit card payments. Momento Pro accepts Visa and Mastercard. Orders and direct deposits can also be made by calling on 1300 799 764.
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How will the charge appear on my credit card?
The charge will appear on your credit card as Momento Pro Pty Ltd.
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How long does it take to dispatch?
Momento Pro will dispatch your order via Australia Post within 21 days of receipt of your order (with the exception of the Christmas period).
Please note: The Momento service is only available in Australia. Deliveries are made to Australian addresses only
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How long will my upload be available to order?
All ordered files will be kept on our servers indefinitely, so you can return and reorder at any time. Uploads that are not ordered within 90 days of upload will be deleted from our servers. A retrieval fee is charged when ordering older files. Please note that we do not provide a full archive service, and we will maintain copies of your files for your convenience only. Momento Pro offers no guarantee for the duration of the availability of your files, and as with all your valuable files, you should keep backup copies of your individual photo files and Momento files.
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Momento Pro's Policies
Christmas delivery details
Delivery Policy
Momento Pro will deliver to the address noted in your order within 21 days (with the exception of the Christmas period). All orders will be delivered by Australia Post's ParcelPost service and should you not be available at the time of delivery, a Parcel Notice will be left and your order can be collected from your local Australia Post Office.
Please note: The Momento service is only available in Australia. Deliveries are made to Australian addresses only
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Cancellation and Replacements Policy
Production begins immediately after submitting an order, therefore cancellations cannot be made or be refunded. Replacements will only be made for products suffering defects due to manufacture, provided that the affected product is returned to us within 14 days of receipt. Should you believe that your order is faulty due to manufacture, email us at service@momentopro.com.au.
Files subject to customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced. You are therefore required to carefully proof the PDF Preview file generated by the Momento software before submitting your file. All images and text will be printed as they appear in the Preview.
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Care instructions
Each Momento photobook is printed as a high quality digital print rather than via traditional photographic printing processes, and as with photographic prints the quality and colour may vary slightly from page to page. The manufacturers estimate a lifetime of 105 years for the paper stock and 85 lightfast years for the ink.
We warrant no responsibility for the longevity of your Momento photobook but recommend you store it in a dry place out of direct or ultraviolet light, and avoid bending the cover beyond its natural limits. For added protection, the wrap-around cover sleeve is tear and water-resistant and can be wiped clean with a damp cloth, but do not use solvents, cleaning products or sharp objects as they may damage the surface quality.
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Environmental Policy
Momento Pro is proud to be a green company, conciously sourcing materials from suppliers that are industry-accredited as environmentally friendly. Printing tests on 100% recycled paper unfortunately produced unsatisfactory print quality and durability results. The paper chosen for Momento photobook pages is acid free and made from elemental chlorine free pulp from 100% renewable timber and balances aesthetic quality with environmental impact and longevity.
The paper is produced by Nordland Papier, ISO-accredited for having environmental standards above the legislated requirements, and our packaging materials are supplied by Carter Holt Harvey who won an Environmental Packaging Award 2003 for their efforts to minimise environmental impact in all stages of production. Momento Pro will continue to investigate the use of 100% recycled paper, and remain committed to environmentally friendly policies whereever possible.
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Customer Service Policy
General technical assistance is provided in the FAQ and Tips & Tricks pages on the Momento website. All additional queries can be forwarded to . Sales or media enquiries should be delivered to service@momentopro.com.au.
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Use photo frames to add a decorative touch
Punctuate your book with:
Try something different:
Use the Arrange Menu to:
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